We shop for you. If you have trouble ordering online or if probably you would want to save on travelling costs. We can shop on your behalf. We are able to purchase many hard to get products from various of our partner online retailers. You will pay using your Evenhomes account and we will purchase what you need.
1. It's simple! Tell us what you want and sit back and wait for your package to get to your Evenhomes account.
2. We will check availability and purchase products.
3. Once we receive the item we place it into your suite for you to have it delivered wherever and whenever you are ready.
We call it Assisted Purchase
Welcome to our service! Is this your first time requesting an Assisted Purchase? We are here to help.
Click on Assisted Purchase after you login into your account. Then click on New Assisted Purchase. Give us a description, quantity of item desired, product number, and total price including shipping to our warehouse. You can do this by placing your selected items into a shopping cart on your favorite website, go to checkout, enter our shipping address and this will give you the total cost. You will then enter all that information into the form and click Next,
When we go to complete your purchase, we will check the availability and pricing. If the information and prices align with the information provided within your Assisted Purchase request, the order will be placed. If the items are not available, or the prices are higher than what was submitted, we will reach out to you via your Evenhomes account informing you of any discrepancies.
We allow up to a K15 average for any Assisted Purchase. This means, that if your purchase is more than the amount you have paid, we will still complete your purchase, up to K15 over the amount deposited. This will appear as a negative balance in your Evenhomes account. If the price exceeds the K15 average allowance, you will be contacted regarding how to proceed.
Once your package has been delivered, we will inspect the items to ensure the order is correct and nothing was damaged in transit together. Once this inspection has been completed, your package will be placed into your Evenhomes account and you will be notified. You will then be able to schedule mail out for your package to your destination of choice and delivery charges for this service will be applied upon mail out.
Once your Assisted Purchase arrives, you will receive a notification that it has been added to your suite. Then you can log in, fill out your customs form, choose your method of delivery, pay for the delivery and any applicable fees. Your package will soon be on its way to your home.
How much does it cost to deliver a package? - We Shop for You (Assisted Purchase).
Assisted Purchase completion times vary due to several factors. If this is your first Assisted Purchase with Evenhomes, you will need to verify your ID and method of payment before we can process your request. The ID and payment verification process can take up to 2 hours to complete, so plan ahead. Assisted Purchase requests around busy shopping times such as Black Friday and Cyber Monday may take longer due to higher demand. Additionally, not all sellers or merchants send items the same day it is purchased nor by express delivery. Planning ahead provides the greatest chance that your item will arrive in time for a special event or holiday!
